Customer Service Advisor 1

Job title:

Customer Service Advisor 1

Company

Foundever

Job description

FoundeverAt Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.Job SummaryThis is a inbound customer services role, where you’ll be a brand ambassador for an amazing retail client. Full on site training will be provided, so experience is not essential. We’re looking for:-

• Confident communicators and able to deal with customers via email and Telephone.
• Able to work with a level of autonomy.
• Comfortable navigating through multiple computer systems.
• Able to work as an individual but also contribute to our fantastic culture.
• Pro-active in resolving problems as and when they arise.
• Able to work to high levels of accuracy in a fast paced environment.
• Take satisfaction in troubleshooting and resolving problems.
• Is comfortable with multitasking and multi-screen environment.
• Strong team player with ability to organise, coordinate and execute on details

Contract length: PermanentOperational Hours : 37.5 hours per weekMonday – Friday 08:00 – 20:00 | Saturday 09:00 – 19:00 | Sunday 10:00 – 18:30Job Types: Full-time , PermanentSalary: £22,308 per AnnumBenefits:

• Canteen
• Casual dress
• Company events
• Pension
• Employee Discount
• Free parking
• Health and well-being programme
• Progression opportunities
• Transport links
• Work from home

WagestreamAll employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

• Use Flexible pay to choose when to get paid throughout the month.
• Track your shifts, earnings and spending in one place.
• Build a rainy day pot to reduce financial stress and reward yourself in the future.
• A Benefits checker to calculate what government support you could be missing out on.
• Chat to a Financial Coach to get expert guidance about your money.
• Get discounts on your shopping with Voucher

Work Location: Onsite – Hybrid options available once training is completedExpected start date: 08th July2024Knowledge and Skills

• Familiar with Customer Service Systems and Processes, strong knowledge of customer care and processes
• Knowledge and dedication to meeting customer service goals and standards
• Keep up to date with new product ranges including launch dates, specification and features.
• PC literate, ability to navigate through various packages and is familiar with Microsoft Office packages.
• Ability to document and record accurately all Customer Service interactions including any follow up.
• Utilise products when interacting with customers in order to troubleshoot customer’s questions and issues.

Personal Attributes

• Passionate about delivering a positive customer experience and exceeding expectations using positive language
• Creative and innovative
• Pro-active, self-motivated, able to work using own initiative
• Is prepared to go above and beyond at all times
• Excellent attention to detail is required
• Able to work under pressure and meet tight deadlines
• Strong listening and effective questioning skills
• Ability to thrive in a challenging environment and develop new skills
• Ability to remain calm and focused.
• Is able to create natural conversations and make emotional connections
• Resilient and able to take and act on constructive feedback

Experience Target

• Call Center experience a plus

Expected salary

£22308 per year

Location

Newcastle

Job date

Fri, 21 Jun 2024 22:54:10 GMT

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