Customer Service Advisor

Job title:

Customer Service Advisor

Company

Thorn Baker Group

Job description

Thorn Baker Industrial Recruitment are currently recruiting a number of Customer Service Advisor to work in a clean, modern and fast paced manufacturing environment on the Caerphilly area of South Wales.Want a job where the company invest in your training? Looking for a role that is temporary ongoing but could become permanent for the right candidate? If the answer is yes to all these questions then Thorn Baker Industrial Recruitment could have the job you have been looking for…We need the ideal candidate to have a keen eye for detail, be computer literate and be comfortable absorbing training to help run and maintain machinery. You will be required to work a shift of Working Hours -9am – 5pm.. The great news is that via the guidance of the fantastic on-site trainers the role can be learnt meaning if you are a reliable and driven individual looking for a stable role with avenues to progress its the perfect opportunity.About the ClientFollowing the company growth, the global retail network now has of over 7,200 stores, 39,000 employees, in 40+ countries. Offering high-quality, affordable medical products and services. The client has well-known local retail brands across Europe, North & Latin America and Asia. Meaning you could be working for a well-known household name with fantastic features and benefits. They have also been awarded Linkedin Top Employer.Pay and Benefits:

• £23,380.00 per annum
• Working Hours – 9am – 5pm
• Hours: Monday to Friday
• Company Pension up to 5% matching
• Life insurance – 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme
• 33 days holiday allowance (inc bank holidays)

Duties

• Deal with a range of customers on a daily basis and answer general enquiries, provide technical advice and resolve customer complaints.
• Work well as part of the team ensuring the department provides an unrivalled customer experience.
• Maintain a professional telephone manner at all times when dealing with both external and internal customers.
• Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed.
• Advise customers about updates regarding products and services.
• Update customer records in ‘real time’ where possible to ensure accuracy of accounts and status of orders to ensure correct and up to date information is available to all users on the system.
• Make decisions in line with job role and communicate any potential impact these decisions might have on others within the department and across other departments within the business.
• Work in a spirit of co-operation with all departments to ensure that customer deadlines are met.
• Keep up to date with the latest optical industry developments relevant to role and manage own personal development through focusing on continual training and development.
• Work to the relevant quality standards and ensure associated procedures are followed at all times.
• Ensure health and safety guidelines are followed at all times within the workplace.
• Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements. Practice good housekeeping at all times in accordance with company health and safety requirements.
• Reflect the business core values in all aspects of the role both internally and externally and leads by example.

Must have Qualifications/Experience:

• Customer focused
• Excellent PC and administration skill
• Good communication skills – confident
• Ability to work as part of a multi-disciplined

Expected salary

£23380 per year

Location

Caerphilly

Job date

Fri, 07 Mar 2025 23:36:54 GMT

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