Customer Service Advisor

Job title:

Customer Service Advisor

Company

Howdens

Job description

Customer Service AdvisorWe are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops.Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.What will you be doing as a Customer Service Advisor:

• Handling customer claims in a timely manner.
• Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
• Archive department targets and expectations in line with agreed SLAs.
• Deliver exceptional levels of customer service and satisfaction.
• Proactively resolve potential customer/depot issues.
• Offer problem-solving solutions and follow up with departments with a ‘can do attitude’.
• Identify and report on any processes that result in a poor customer experience.
• Work as a team to achieve the weekly targets and execute first-time resolutions where possible.

What you need to qualify for the Customer Service Advisor:

• Experience working in a customer service role within a similar environment.
• The ability to communicate across different levels within the business and remain calm under pressure.
• Able to work collaboratively as part of the wider customer service team.
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
• Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable.

What we offer:

• Competitive Salary + Bonus
• Pension Plan with a maximum company contribution of 12%
• 25 days holiday + bank holidays with an opportunity to purchase additional days
• Staff discount
• Ongoing support and development
• Free lunch at our onsite canteen
• Free onsite car parking
• Friendly and supportive environment offering exceptional reward and recognition

Grade 7Reporting to Charlotte EllisHow to applyBefore you apply, please speak to your manager so that they are aware of your interest in this role. Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change.When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.If you have any questions or need any further support or information, please get in touch with Lauren Hardaker Recruitment Advisor, or any member of the recruitment team.Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.

Expected salary

Location

Wakefield – Normanton, West Yorkshire

Job date

Fri, 21 Mar 2025 04:48:47 GMT

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