Customer Service Advisor

Job title:

Customer Service Advisor

Company

Commercial Services Group

Job description

Role: Customer Service Advisor
Salary: £24,740 to £28,963pa DOE
Location: Hybrid/Kings Hill, KentWhy Join CSG?CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.What You’ll Bring:LASER Energy are looking for a proactive individual with a customer focused mindset to join their team. The successful candidate will be accountable for the service delivery to customers, managing all telephone and email enquiries, using excellent communication and problem-solving skills, resolving customer queries efficiently and providing a first-class customer service experience.What You’ll Achieve:As a Customer Service Advisor, you will:

• Handle and resolve corporate and site customer inquiries via calls and emails, aiming for first-time resolution when possible.
• Log unresolved queries and first-time resolutions in the relevant systems and ensure they are reviewed and managed within SLA timelines, following best practice for each query and activity type.
• Exhibit problem-solving skills and a “can do” attitude to effectively address customer needs, ensuring full resolution and satisfaction.
• Communicate clearly with customers, assess their needs, and maintain strong relationships with both customers and suppliers to improve service outcomes.
• Continuously develop expertise in the Energy Industry, contribute to process improvements, and work toward becoming a Customer Service Specialist.
• Challenge internal and external stakeholders to achieve best possible outcomes to customer queries.

What we Offer:

• 25 days of annual leave, plus bank holidays
• An additional day off for your birthday to celebrate as you wish
• Access to a generous discount scheme, including retail and gym memberships
• Life assurance coverage
• Health cash plan initiative
• Companywide events

What We Require:

• Proven experience of providing excellent customer service and first-time resolutions
• Professional and confident telephone manner
• Strong communication skills, both oral and written
• Good IT skills and proficient use of Microsoft Office packages particularly Excel, Word and Outlook
• Experience of team working and developing strong working relationships
• Ability to prioritise work to deliver against multiple activities
• Experience in meeting and exceeding KPI’s

About LASER EnergyLASER Energy’s mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero.As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever-greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work.About Commercial Services GroupCommercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Expected salary

£28963 per year

Location

West Malling, Kent

Job date

Fri, 11 Apr 2025 01:27:13 GMT

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