Customer Service Advisor

Job title:

Customer Service Advisor

Company

Sheffield City Council

Job description

Customer Service Advisor Job descriptionAn exciting opportunity has arisen to join our diverse and friendly Customer Services Out of Hours team. Customer Services is at the heart of Sheffield City Council’s interface with citizens and we are looking for enthusiastic individuals who are committed to providing an excellent customer-focussed service for the people of Sheffield.Customer Services deals with a wide variety of council enquiries over the telephone, face to face or online. This recruitment is specifically for Customer Service Advisors to handle calls in our Contact Centre.You need to be able to respond effectively, efficiently and in a timely manner, to a wide range of customer enquiries and this involves working closely with other teams within the Council and our partners.You must have excellent written and verbal communication and listening skills and a good level of numeracy. A customer focussed approach to your work is essential.As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English.Previous experience of working in a Contact Centre is preferred, but not essential.You may be required to work from various city centre sites to meet the needs of the service.Our Out of Hours service is operational between the hours of 5pm through to 8am the following morning Monday to Friday, and 24 hours per day at the weekend.The Out of Hours service also covers Bank Holidays. You will be dealing with a variety of calls from some of our most vulnerable customers, working alongside our Adults and Childrens Social Workers, as well as dealing with homeless callers and emergency repairs.The positions are permanent, the council has generous holiday entitlement, and the starting salary is £24,790 per year for a full-time post,plus enhancements to pay for unsociable hours.A full-time member of staff receives a minimum of 25 days annual leave per year (rising to 30 days after 5 years’ service with the Council). Part-time leave is worked out pro-rata based on this.We welcome application forms from candidates interested in working the following shifts:Between Monday – Friday 17:00-22:30 = 15.5 hours per week(one position)Saturday & Sunday 08:00 – 16:00 = 15 hours per week (two positions)We encourage informal enquiries.For more information, please emailWe are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.It is a great time to join us and we welcome your application.Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.All successful candidates will be required to complete a Basic DBS CheckWe are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our

Expected salary

£24790 – 25183 per year

Location

Sheffield

Job date

Sat, 19 Apr 2025 05:28:05 GMT

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