Customer Service Advisor

Job title:

Customer Service Advisor

Company

Kura

Job description

SalarySalary £26,208 per yearCustomer Service Advisor – UtilitiesLocation: GlasgowHours: Monday to Friday – 9am to 5:30pm (40 Hours)Salary: £12.60 per hourKura is an accredited living Wage employerRole DetailsTo manage telephone calls from our client’s customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.

• Requesting payments, setting up direct debits and instalments plans.
• Identify and resolve customer issues and escalate where required.
• Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.

• Managing both inbound and outbound debt recovery efforts.

Benefits

• Sick Pay
• Maternity Pay
• Employee Assistance Programme
• Cycle to work scheme
• Employee Discount
• Store Discounts

RequirementsYou will receive several weeks of full paid training on our systems, products, and call handling

• Experience of working in a high-volume customer contact environment
• Experience of working in a target driven environment
• Ability to adapt and learn
• Communication and listening skills
• Computer literacy

Next stepsFeel ready to jump in? Click Apply Now or contact the team:

• Email us: careers@wearekura.com

Expected salary

£26208 per year

Location

Glasgow

Job date

Fri, 02 May 2025 02:34:02 GMT

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