Customer Service Advisor

Job title:

Customer Service Advisor

Company

Experian

Job description

Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionThis is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.You will alsoSupport customers with queries through inbound telephone calls, emails or our live webchat facilityComplete an average of 25-30 customer calls per dayProvide a great and memorable customer experienceUnderstand regulatory requirements and remain compliantContinue to develop knowledgeQualificationsExperience delivering an outstanding customer experienceExperience working in a target environmentA high level of resilience communicating with customersPreferable previous call center experienceWe will teach you the rest with our fantastic training programme and ongoing coaching.Further details:Full and Part-time roles availableStart date – 15th Sept 2025 with face to face interviews 4th, 5th, 11th and 12th AugAll roles will begin with initial 6 weeks of classroom-based training running from 09:00AM – 17:30PM at our Nottingham office in NG2.Follow completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)Rotational shift pattern Monday – Saturday (8am/7:15pm)Internal Grade: GAdditional InformationBenefits inc:Hybrid – 2 days Nottingham basedGreat compensation package and discretionary bonus planCore benefits include pension, bupa healthcare, sharesave scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers – Creating a better tomorrow together

Expected salary

Location

Nottingham

Job date

Wed, 23 Jul 2025 22:10:49 GMT

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