Customer Service Advisor

Job title:

Customer Service Advisor

Company

Michael Page

Job description

The Customer Care Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries and maintaining high-quality standards. This permanent role is based in Kingston upon Thames within the FMCG industry, offering an engaging opportunity for individuals passionate about customer service and quality assurance.

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

Immediate startLooking to break into customer service?

• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.

Expected salary

£28000 per year

Location

Kingston upon Thames

Job date

Thu, 24 Jul 2025 04:45:57 GMT

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