Customer Service Advisor (Call Centre)

Job title:

Customer Service Advisor (Call Centre)

Company

Thirteen Housing Group

Job description

Join us as a Touchpoint Advisor at Thirteen Group!Role Overview:We’re looking for Touchpoint Advisors to join our customer services call centre team based at Hudson Quay, Middlesbrough. You’ll work as part of a Touchpoint team to deliver first class customer experiences in accordance with our business strategy, vision and values. We’re considering applications for both full time and part time roles, as we have a range of hours available.Thirteen Benefits:

• Salary – £25,887 per annum
• Pension – up to 10% employer contributions.
• Tusker – Salary Sacrifice Electric Vehicle Lease Scheme.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Buy/Sell Annual Leave

Key Responsibilities:

• Deliver quality, customer-focused phone, email and other media contact which maximises first contact resolution for all customers as well as build strong effective customer relationships.
• Take responsibility for owning service requests, including complex issues, and dealing with customer dissatisfaction, to always find the best solution for the customer and look for continuous improvement.
• Enhance the customer journey experience through the capture of quality and complete customer information, insight, and failure demand via contact management systems.
• Hours of work will be around our call demands and will require flexibility to reflect the customer and business need within the hours of 8am – 8pm Monday to Friday and Saturday working on a rota basis.

About You:

• Passionate about providing the very best customer service!
• Experience of dealing with a wide range of customer enquiries, whilst identifying and offering relevant solutions.
• Communicates effectively to achieve team and company outcomes.
• Empathises, listens, and responds to the needs of customers to resolve queries.
• Works well under pressure, a natural problem solver, and a high attention to detail.
• Navigates change and adapts to new systems, processes and working practices.
• Comfortable using IT systems and technology.

Why Thirteen Group?We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.– Join a team that’s local at heart but welcomes talent from everywhere.– Be part of an organisation that values diversity and inclusivity.– Be a part of a company that offers tailored support services, going beyond just housing solutions.Interested?For more details, please refer to the attached documents.If you’d like to talk more about the role please contact Andy Mason or John McCarthy, Touchpoint Team Leaders. Andy can be contacted on 07471963638 and John can be contacted on 07805763726.NO RECRUITMENT AGENCIES, please.Thirteen have an Employability service that can support Thirteen tenants and the wider community. If you would like support with your application, please call 01642 947840. Alternatively, you can email employability@thirteengroup.co.uk detailing the vacancy you are interested in. (Please note for some aspects of the service eligibility applies.)Are You Ready for a Rewarding Challenge?Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

Expected salary

£25887 per year

Location

Middlesbrough, North Yorkshire

Job date

Sun, 30 Jun 2024 00:32:24 GMT

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