Customer Service Advisor (On-site)

Job title:

Customer Service Advisor (On-site)

Company

Anglian

Job description

Join Our Team as a Customer Service Advisor!Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!Don’t miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Expected salary

Location

Norwich

Job date

Tue, 04 Feb 2025 23:47:45 GMT

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