Customer Service Agent

Job title:

Customer Service Agent

Company

Parkside Recruitment

Job description

Customer Support AgentWe’re looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?Our Customer Support team covers the opening hours of the contact center, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.Job Summary & Responsibilities

• Responsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customers
• Builds rapport with our customers to resolve service issues and customer questions
• Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
• Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and response
• Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
• Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards
• Participates in projects to drive operational excellence

Skills

• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
• Good interpersonal skills, negotiation skills are a plus
• Is adaptable, high-energy levels and desire to help others
• Good analytical and problem-solving skills with a view to support changes to processes
• Excellent written and verbal communication skills

Expected salary

Location

West Midlands

Job date

Sun, 06 Oct 2024 04:40:57 GMT

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