Customer Service Agent, Ripley

Job title:

Customer Service Agent, Ripley

Company

Essential Recruitment

Job description

Monday – Friday, 08:30 – 17:00£26,500 + Company BonusRipleyAbove National Minimum Wage, Day shift, Full Time, Monday to FridayCommercial, Customer Service, Secretarial & AdministrativeSearch Area: Derbyshire, RipleyLocation: RipleyHours: Monday – Friday, 08:30 – 17:00Salary: £26,500 + Company BonusContract Type: PermanentDue to continued growth and expansion, we are looking for a Customer Service Agent to join our team in Ripley on a permanent basis.Benefits:

• 34 holidays (including bank holidays)
• Health care uplift
• Bonus structure
• Free parking
• Cycle to work scheme
• Stakeholder pension uplift

Key Responsibilities:

• Deliver a high standard of customer service excellence
• Manage an assigned customer base, ensuring orders and enquiries are handled efficiently
• Prepare quotations and sample requests in a timely manner, ensuring project registration in C4C & CRM systems
• Process incoming orders accurately onto the system
• Oversee Debit/Credit Note processes, proforma invoices, and ensure compliance with company requirements
• Handle customer complaints & returns efficiently
• Prepare customer drawing presentations using CAD software when required
• Work towards operational targets for the team/department
• Liaise with Supply Chain & third parties to support customer needs

Skills & Experience Required:

• Minimum of 3 standard grades, including English & Mathematics (or equivalent)
• Previous customer service experience is essential, ideally in retail or product services
• Ability to build and maintain relationships in a complex, high-volume product market
• Strong customer focus and a willingness to go the extra mile
• Excellent communication skills, both verbal and written
• Experience in influencing, negotiating, and issue resolution
• Strong time management skills
• Proficient in Microsoft Office and experienced with order processing systems
• Experience with CAD and SAP software is desirable but not essential

How to Apply:

• Call Grace on 0333 99 66 988 (Mon-Fri, 8am – 5pm)
• Email your CV to apply@essentialrecruitment.co.uk

This vacancy is being advertised by Essential Recruitment (an employment business)IND123CP

Expected salary

£26500 per year

Location

Ripley, Derbyshire

Job date

Tue, 04 Feb 2025 23:39:04 GMT

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