Customer Service Assistant (Nights) – Vita Student

Job title:

Customer Service Assistant (Nights) – Vita Student

Company

Vita

Job description

Hourly Pay: £12.50
Contract (per week):18 hoursYour RoleWe are looking for a Customer Service Assistant to work during the night to support our students and help maintain building standards.They must be able to commit to 2 nights per week, working a shift pattern of 9pm-6am or 10pm-7am.In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside are cleaned to high standards. To provide a great customer service to our residents. Being vigilant and ensuring that the building and residents are safe.Role Responsibilities

• Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room.
• To ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening.
• To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met.
• To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
• To attend to any query or incident within the residence and resolve the issue promptly.
• To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.

What we offer

• Employee discount schemes – 100s of discounts through our online benefits platform
• Pension scheme
• 28 days holiday each year including the Bank Holidays (pro-rated)
• Your birthday day off
• Recognition programmes
• Opportunities for career progression
• Team parties/events
• Access to 24/7 Employee Assistance Programme – 24/7 for our team members to call and get support and advice on any issues they may be experiencing.

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.APPLY NOW#INDVITA

Expected salary

£12.5 per hour

Location

Nottingham

Job date

Sun, 17 Mar 2024 07:53:07 GMT

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