Customer Service Associate

Job title:

Customer Service Associate

Company

NatWest Group

Job description

Join us as a Customer Service Associate

• Join an Operational Investment team, where you’ll use your expertise to deal with complex issues and support others in your team to do the same within the wider business
• You will be coaching the team and sharing your knowledge of the business, processes and investment products
• You will use a wide network of contacts to deliver the best outcomes
• In return, you’ll be working in a supportive environment with opportunities to advance your personal and career development
• Starting salary £36,126

What you’ll doIn this key role, you’ll go the extra mile, managing processes and supporting colleagues to achieve the correct outcomes. You will need to be able to prioritise daily workloads for yourself and the team, identify process improvements and efficiencies and provide coaching and technical training to the team. You will also have a good technical understanding of investment products and legislation.Day-to-day, you’ll also be:

• Adhering to service level agreements (SLA’s) and escalating issues and breaches
• Ensuring timely and accurate processing of information, maintaining comprehensive audit trails
• An escalation point and technical SME to the team
• Verifying colleagues’ work to ensure instructions are dealt with appropriately and to a high standard
• Dealing with incoming correspondence from other business areas, customers and external parties
• Supporting bank-wide projects and ensuring any relevant team impacts are embedded
• Delivering process improvement, involving creating IT tickets, testing, raising bugs etc
• Creating and/or maintaining operating procedures, which include relevant controls to meet the Group’s and local policy requirements
• Being accountable for owning and managing, within a defined risk appetite, the risks which exist

The skills you’ll needYou’ll bring your experience of delivering outstanding customer service, along with excellent interpersonal and communication skills. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines. You’ll also have knowledge of investment products and have an understanding of relevant organisational policies and procedures.You’ll also need:

• Knowledge of corporate actions and entitlements, or asset static data and pricing
• Knowledge of Avaloq would be useful
• The flexibility to adapt to changing business needs
• A background in using Treating Customers Fairly principles
• An analytical approach to problem solving

Hours 35Job Posting Closing Date: 31/05/2024Ways of Working:Hybrid

Expected salary

Location

Bristol Area

Job date

Sun, 26 May 2024 05:16:46 GMT

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