Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)
Charles Taylor
Job Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth** To apply to this Customer Service – Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom. **Join our dynamic team and become the backbone of our company’s exceptional customer service.The RoleIn your role as a dedicated PHI Customer Service Case Manager, you are responsible for guiding policyholders through a comprehensive and seamless journey, from the initial call through to the successful resolution of their case. Positioned at the heart of this process, you play a crucial role in ensuring that customers navigate the often intricate and complex landscape of medical assistance with a sense of clarity, confidence, and operational efficiency.Key ResponsibilitiesAs a Case Manager, you will manage a portfolio of medical emergency assistance claims.Responsible for:
Required SkillsThe individual should have a good standard of education and be able to demonstrate good verbal and written communication skills.Core competencies are considered to be:
Equal opportunity employerCharles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better
£29562 per year
Hampshire
Fri, 12 Jul 2024 22:40:01 GMT
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