Customer Service Clerk (2nd shift) – OFMD

Scheduled Hours
40

Position Summary
The Washington University School of Medicine Operations & Facilities Management Department provides a range of services for the medical campus in a customer-focused, efficient, and sustainable manner.
Operations & Facilities Management maintains 61 university buildings and provides operational, planning, and construction services to over 8.3 million gross square feet of space. We will open three new facilities between 2023 and 2025 with over 1.5M BGSF. In addition, the School of Medicine continues expanding its reach on and off campus in teaching, clinical care, and research. Our team plays a vital and important role in delivering care, research, and education.
This position provides customer service during the 2nd shift to students and residents of on-campus housing located at the Core Residence. The Customer Service Clerk makes regular rounds, ensures the common areas are clean, answers phone and email inquiries, and is warm, helpful, pleasant, and responsive to guests and residents. This position performs various tasks to maintain a safe and healthy facility.

Job Description

Primary Duties & Responsibilities

• Serves in a supporting role for building, grounds, and apartment unit needs, including, but not limited to, maintenance requests, lock-out and security needs, and other issues as they arise.
• Provides customer service for students and residents in the main lobby of Core Housing by maintaining a friendly and alert presence and assisting with accurate information and directions.
• Monitors the phone and CCTV system, answering all calls quickly and courteously. If an emergency occurs, contact Protective Service immediately.
• Maintains building cleanliness according to established facility standards.
• Properly follows and enforces all Fitness guidelines and procedures.
• Performs other duties as assigned.

Working Conditions

• The typical shift is 3:30 p.m. – 12 a.m., Monday – Friday.

Preferred Qualifications

• Customer service skills.
• Effective verbal, written, and interpersonal communication skills.
• Effective organization skills and ability to prioritize workload.
• Demonstrate dependability and reliability
• Operate in a team-based environment.​
• This position requires the ability to multi-task while remaining courteous and friendly.
• Excellent interpersonal skills and an enthusiastic attitude are necessary; some customer service experience.
• Good organizational skills are necessary and proficiency using computers is important.
• The individual holding this position must always be courteous and professional.
• Ability to handle confidential information.

Required Qualifications

• High school diploma or equivalent high school certification.
• Minimum of one year of relevant experience in customer service.

Grade
G04-H

Salary Range
$16.08 – $21.47 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.