Customer Service Coordinator

Job title:

Customer Service Coordinator

Company

Hollyfield Personnel

Job description

Customer Service Administrator
£24,464/ £12.55 per hourJob Type: Temporary to Permanent, Full TimeLocation: GrimesthorpeHours: Monday to Friday, 8:30 am – 5.00 pmTraining: 2 weeks training – Monday to Friday – all expenses paidOur client, a leading company in their industry, is seeking a dynamic and motivated Customer Service Administrator to join their team. The successful candidate will play a pivotal role in maintaining exceptional customer service and efficient administrative support.What our client offers when made a permanent member of staff:
28 days holiday (including bank holidays)
Uniform
Workplace Pension Scheme
Life Insurance
Eye Tests
Learning and Development
Medical Cashplan
Employee Assistance Programme
Yearly Flu Vaccination
Annual Pay Review
Quarterly bonus schemeDuties & Responsibilities:

• Handling day-to-day office administrative tasks
• Engaging with customers via telephone
• Maintaining and updating internal systems accurately
• Serving as the primary liaison between customers and contractors
• Efficiently managing diaries and schedules
• Updating and managing documentation
• Ensuring adherence to Service Level Agreements (SLAs)
• Resolving customer complaints effectively
• Coordinating with suppliers for seamless operations

Skills and Experience:

• Proven experience in an office-based customer service role – including call centre and high volume calls
• Proficiency in computer systems and applications
• Flexibility in working hours as required
• Availability to commit to a Temporary to Permanent contract

Job Ref: SH263Hollyfield Personnel respects your privacy and will only contact successful candidates. If you haven’t heard from us within 5-7 working days, please consider your application unsuccessful. By applying for this position, you consent to Hollyfield Personnel retaining your details for future opportunities.

Expected salary

£24464 per year

Location

United Kingdom

Job date

Sun, 05 May 2024 03:01:08 GMT

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