Customer Service Coordinator

Job title:

Customer Service Coordinator

Company

City, University of London

Job description

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research.

During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

Background

The Property and Facilities Department (PAF) is responsible for providing a safe and efficient working environment for all University staff and students. PAF manages all building services and the strategic development of the estate contributing to the delivery of City, University of London’s strategic and operational objectives.

Responsibilities

The post holder will be responsible for greeting and processing visitors to ensure a welcome reception at all times, assisting with managing the campus on behalf of the PAF department, managing communications in receptions, liaising with the courier company for pick-up and delivery of couriers, liaising with the catering department and PAF Service Desk when required.

Person Specification

The post holder will have knowledge of customer service protocols with experience of working in a busy environment, experience of a Higher Education customer service role and telephone and written skills You will have the ability to use all Microsoft packages, possess a flexible attitude, the ability to work on your own and within a team and have excellent time management and multi tasking skills.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date: 11/02/2024 at 11:59pm.

Interviews are scheduled for 01/03/2024.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

£25,742 to £27,979 per annum

Expected salary

£25742 – 27979 per year

Location

London

Job date

Thu, 01 Feb 2024 08:15:58 GMT

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