Customer Service Engineer (m/f/d) Italy

Job title:

Customer Service Engineer (m/f/d) Italy

Company

Reifenhauser GmbH & Co. KG Maschinenfabrik

Job description

About usReifenhäuser has evolved from the world’s leading extrusion machinery manufacturer into a solution provider with innovative technologies. As one of the world’s top machine builders, Reifenhäuser will bring plastics industry to a sustainable future. Within the Reifenhäuser Group, we work with passion and pioneering spirit – become part of our team and contribute to our company’s success.Your profile– Diploma or degree in electrical, mechatronics, or plastics engineering or comprehensive and versatile “on-the-job” experience
– 3+ year’s related work experience in field service in an industrial environment, preferably in plastic processing machinery
– Ideally in-depth knowledge of automation systems as well as process engineering (or one of both and training of the missing skills will be done in Germany)
– Being self-motivated and strong problem-solving skills with the ability to identify and resolve problems in a timely manner
– Excellent communication in interaction with internal stakeholder and external customers also under stressful conditions
– Fluent in verbal and written Italian and English
– Driving license is required and willingness to travel frequently in Italy, based on a flexible scheduleYour duties and responsibilities– Perform troubleshooting and service for our blown film, cast and sheet extrusion lines at our Italian customers with a focus on electrics and process engineering
– Communicate with intercompany teams to assist customer solve technical issue
– Determine and assess technical condition of equipment and systems, overseeing inspections, maintenance and upgrade of lines
– Record and specify warranty claims, determine the scope of damage, jointly clarify corrective actions and execute in accordance with specification
– Provide technical consultancy to customers and promote service products (spare parts, maintenance, modifications and trainings) in alignment with our sales team
– Provide technical training to operators and maintenance staff
– Create reports and technical documents, as well as maintain recordsOur offer to you– International working environment – The Reifenhäuser Group forms the largest competence network for plastics extrusion technology worldwide – be a part of it.
– Fair compensation – We offer an attractive compensation package.
– Variety and flexibility – Besides self-planned customer visits, we offer a home office possibility and provide you with top equipment (PC, iPad, iPhone).
– Professional onboarding – Intensive onboarding, including organized comprehensive training at our company headquarters in Germany.
– Interesting perspectives – Vast opportunities for personal and professional development through feedback discussions, and individual training measures.Do you want to shape the future of plastics extrusion with us? Join our team where we value diversity. You are welcome here, regardless of your gender, age, sexual identity, origin, religion, worldview, or possible disabilities. The most important thing is that you fit in with us. We look forward to receiving your application for the position Customer Service Engineer (m/f/d) Italy.ContactJulia BoberHR Reifenhäuser Group+49 160 99859106Julia.Bober@reifenhauser.comBarbara AlfieriOffice Management Reifenhäuser Italy+39 3409974043Barbara.Alfieri@reifenhauser.comReifenhäuser s.r.l.Largo Carlo Esterle n. 420900 – Monza (MB)

Expected salary

Location

Deutschland – Mailand

Job date

Fri, 31 May 2024 07:26:07 GMT

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