Customer Service Executive

Job title:

Customer Service Executive

Company

Outdoor and Cycle Concepts

Job description

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Service Executive.As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!How will you make an impact?

• Providing excellent service to our customers via telephone, chat, and email
• Engaging and building rapport quickly with our customers to enable understanding of each specific customer’s needs and wants
• Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
• Driving sales by providing good customer service and product knowledge
• Maintaining a high level of accuracy and attention to detail
• Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations

Please note this role is 40 hours per week.You’ll fit right in if you have:

• Great people skills
• A confident and positive approach
• Experience working as part of a team in a call center environment

What’s in it for you?Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £24,960 per annum
• Bonus of up to £700 per annum
• 40-60% discount across our range of products
• 33 days holiday (inclusive of bank holidays)
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our website –Applications from all genders and backgrounds are encouraged.O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.This advert may close early if sufficient applications are received. Your application will be held in our recruitment database and processed in line with our privacy policy, visible on our website.

Expected salary

£24960 per year

Location

United Kingdom

Job date

Thu, 08 Aug 2024 05:57:38 GMT

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