Customer Service Help Desk

Job title:

Company

ISS Facility Services

Job description

ISSCustomer Service HelpdeskContract: Key Account NetworkLocation: LondonHours of work: 40Contract Type: PermanentThe Customer Service Helpdesk role offers an exciting opportunity to work within one of the UK’s largest shopping centre contracts, supporting the seamless operation of FM Helpdesk and WSC Deliveries services.This position is ideal for someone looking to develop their skills in a dynamic helpdesk and customer service environment, with the chance to gain hands-on experience and progress within the contract over time.Job DescriptionWorking alongside the Team Leader, you will play a key role in ensuring the smooth day-to-day running of service yard operations while maintaining high service standards.You’ll be the first point of contact for contractor and courier queries, logging jobs for facilities, and providing efficient and professional support to all stakeholders.With a great team atmosphere and opportunities for career growth, this is a fantastic chance to be part of a well-established and fast-paced operation where you can develop valuable skills and make a real impact.Key Responsibilities

Assist in the smooth daily operation of the Logistics office
Ensure health and safety compliance with Client and ISS requirements, supporting Emergency Response procedures and Service Yard rules
Manage and monitor the Delivery Management System (DMS) for booking deliveries and contractor access
Oversee helpdesk operations, maintaining inbox and incoming calls to required standards
Log reactive jobs onto Westfield’s FSI Concept CAFM system
Liaise with customers to ensure satisfaction, high service quality, and compliance
Provide information and assistance to retailers, suppliers, and couriers on delivery and contractor access processes
Manage and promote Value Added Services & Skips
Communicate relevant issues and plans to the Key Account Coordinator

Professional and Personal Competencies/Qualifications

Strong attention to detail and ability to multitask
Confidence in keeping engineers, team members, tenants, and clients updated on progress
Analytical skills to interpret written, graphic, numeric, and statistical information, including risk assessment
Proficiency in Microsoft programs and CAFM systems

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: