Customer Service & Logistics Coordinator

Job title:

Company

Russell Taylor Group

Job description

Job Title: Customer Service & Logistics Coordinator
Location: Trafford Park
Salary: £27,000- £30,000 per annum (depending on experience
Shifts: Monday-Friday 8am-4pm
Type: PermanentDue to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service.This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements.The Role:

Ensure customer requirements and service standards are consistently understood and met across the organisation.
Uphold company values for customer relationship management and service excellence in all client interactions.
Identify and implement opportunities for service improvements within the department and across the wider business.
Process domestic, European, and international sales orders in the company’s ERP system, ensuring order confirmations are issued promptly once dispatch dates are agreed with production.
Respond to customer enquiries and orders within agreed timescales
Prepare and verify transport documentation in compliance with relevant regulations
Plan deliveries with consideration for cost efficiency, order consolidation, and customer requirements.
Maintain and update stock management and consignment records, ensuring accurate invoicing and adequate distributor stock levels to meet market demand.
Build and maintain relationships with suppliers and logistics providers, negotiating freight rates and sourcing new partners where necessary.
Assist sales teams with tasks such as sample preparation, marketing material dispatch, reporting, forecasting, and basic quotations.

The candidate:

Experience of UK export order processing and documentation management within a manufacturing company is essential
Strong communication skills, both written and verbal
Minimum of 5 GCSE’s including Maths and English
Proficient in Outlook, Excel and Word

Benefits:

Quarterly profit sharing incentives
25 days holiday + 8 Bank holidays
Training and development opportunities
Social events
Pension scheme

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .