Customer Service & Logistics Manager

Job title:

Customer Service & Logistics Manager

Company

MorePeople

Job description

Customer Service & Logistics ManagerLocation: Atherstone
Hours: 8:30-17:00 (Full-time & Office-based)
Salary: £50,000-£60,000
Package: Car allowance + Pension + HealthcareShape the Future of Service DeliveryAre you ready to take ownership of a newly created leadership role in a rapidly expanding business?We’re recruiting for a fast-growing, dynamic organisation that’s investing in its infrastructure and people. As they move into their next phase of growth and see the opportunity within their e-commerce/online aspect of the business, they’re looking for a driven individual to design, implement, and lead a customer-focused support function, ensuring best-in-class service across the logistics and order journey.This is your chance to build and lead a high-performing Customer Service & Logistics department from the ground up with the autonomy to make real & lasting change.Why You Should Apply:

• Be part of a growing business with strong momentum and long-term vision
• Take full ownership of your department-shape strategy, process, and culture
• Bring your experience to life with genuine freedom to innovate
• See the direct impact of your leadership on customer experience and operational success

Your Role:

• Build and lead a new customer service and logistics team-your structure, your vision
• Oversee everything from sales orders and website sales to logistics and issue resolution
• Collaborate across departments to monitor stock and ensure seamless fulfilment
• Create a service-first culture that builds trust with customers, suppliers, and hauliers
• Continuously refine processes to improve efficiency, reliability, and satisfaction

What You’ll need:

• Experience leading a customer service & logistics function
• Experience with the challenges of e-commerce & multi-drop model supply chains
• Proven record of handling and managing 3PL providers – ability to cost and negotiate costing would be great.
• Business acumen with a head for process improvement

If you’re ready to take the lead, leave your mark this is an opportunity worth applying for.Apply now via the link or email me, viaINDTECH

Expected salary

£50000 – 60000 per year

Location

Atherstone, Warwickshire

Job date

Fri, 27 Jun 2025 06:48:20 GMT

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