Customer Service Manager

Position: Customer Service Manager

Company: Blue Dog Consultancy Ltd.

Remote work is possible, but you must be a resident or citizen of the EU

About Blue Dog Consultancy Ltd.:

Blue Dog Consultancy Ltd. is a leading consultancy firm that provides innovative solutions to businesses worldwide. Our team of experienced professionals are dedicated to providing exceptional services to our clients and helping them achieve their goals.

Position Overview:

We are looking for a highly skilled and motivated Customer Service Manager to join our dynamic team. The ideal candidate will have a strong background in customer service and possess excellent leadership skills. This role offers the opportunity to work in a fast-paced and challenging environment that will help you grow both personally and professionally.

Key Responsibilities:

• Oversee and manage the customer service team, providing guidance, support, and training as needed
• Develop and implement customer service policies and procedures to improve overall customer satisfaction
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions
• Handle escalated customer issues and provide timely and effective resolutions
• Collaborate with other departments to ensure seamless customer experience and identify opportunities for cross-selling and upselling
• Hire, train, and evaluate customer service representatives to maintain a high-performing team
• Stay up-to-date with industry trends and best practices to continuously improve customer service processes and procedures
• Develop and maintain relationships with key clients to understand their needs and expectations
• Be a role model for the team, promoting a positive and customer-centric work culture

Qualifications:

• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to analyze data and identify trends to improve processes
• Experience managing and motivating a diverse team
• Proficient in Microsoft Office suite

Why work with us?

Blue Dog Consultancy Ltd. values its employees and provides a supportive and collaborative work environment. We offer competitive salary and benefits packages, opportunities for growth and career advancement, and a chance to work with clients from a variety of industries.

If you are a dynamic and passionate individual with a strong commitment to customer service excellence, we want to hear from you. Join our team and be a part of our journey to success. Apply now!

Email to apply: [email protected]
Link to apply: https://careers.bluedogconsulting.org/customer-service-manager-191574/