Customer Service Officer

Job title:

Customer Service Officer

Company

Marston Holdings

Job description

Our Customer Service Officers deliver an effective and efficient management and processing of telephone and written queries (and related administration tasks) regarding PCN’s (Penalty Charge Notices), permit administration, temporary bay suspensions, appeals, and general customer queries etc. They ensure that NSL delivers an excellent level of service.

What you’ll be doing:

• Answering incoming calls from customers, responding to general parking queries, troubleshoot problems and provide tailored information to our customers.

• Making sure all customer enquiries are handled quickly and efficiently either via telephone or by written response.

• Deal with public enquiries in verbal and written form, both general and specific to cases, providing information and advice on parking guidelines and relevant legislation.

• Advising the public on payment methods and other issues regarding enforcement action taken on their vehicle.

• Full training and support with be provided as part of your induction.

Key Benefits:

• 28 days annual leave (Pro Rata) inclusive of bank holidays.

• Pension scheme

• Company Discount scheme with wide ranging discounts and offers.

Relevant Skills

• Flexibility.

• Excellent communication skills and good organisation/administration skills.

• Computer literate.

• Ability to communicate with the public, often in difficult and demanding circumstances.

• Ability to compile simple reports.

• Customer service proficient in relevant computer applications.

• Knowledge of customer service principles and practices.

• Experience in a call centre environment desirable but not essential but must have experience of handling telephone calls.

• Customer service experience.

• Good keyboard skills.

• Knowledge of administration and clerical processes.

Expected salary

£27352 per year

Location

Lewisham, South East London

Job date

Thu, 07 Mar 2024 06:54:19 GMT

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