Job description
We have a fantastic opportunity for a temporary Donor Care Support Officer with a charity based in Brisbane, this is a 3-month temporary assignment. Are you a customer service specialist? We want to hear from you.
- Donor Care Support Officer
- Part time hours, Immediate start
- Brisbane
Key responsibilities and duties include:
- Making thank you calls to donors
- Providing supporter care to supporters and general public, including supporting fundraising and campaigning activity
- Responding to enquiries (via telephone, email and mail) from supporters and the public about the charity’s work
- Processing of internet, mail and telephone donations, batching and banking donations
- Updating supporter records in the database
- Ensuring data integrity throughout all processes
- Following through on donor enquiries
To be successful in this role it is important that you enjoy providing exceptional levels of customer service and place a high value on attention to detail and accuracy when working with databases.
To be considered for this role, it is important that you have:
- A solid background in administration and phone-based customer service (Essential)
- Previous donor administration or supporter care experience (Desirable)
- A fantastic phone manner
- Superior written and verbal communication skills
- Strong attention to detail
Please note that you MUST be available to commence immediately and be happy to work on a temporary/casual basis, some opportunities may lead to permanent roles.
For more information please feel free to reach out to Christine Power, at [email protected], using the subject line: Customer Service Officer / Donor Care Support enquiry via EthicalJobs, regarding these roles.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.