Customer Service Rep

Job title:

Company

Pertemps

Job description

Job Description

Pertemps are working with a reputable organisation based near Crawley who are looking for a Customer Service Coordinator to join their growing and ambitious team. Fantastic opportunity for someone with strong customer service & IT skills, eager to build a rewarding career with a forward-thinking organisation.

What’s in it for you?

Monday to Friday, 8.30am – 4.30pm
Up to £25,000pa DOE
Company benefits: 28 days holiday (including Bank Holidays), contributory pension, free parking & good public transport links

The Role:

Processing of quotations, orders, and sales in effective manner.
Handling customer queries & complaints, investigating issues and resolving within a timely manner.
Maintaining customer records on the inhouse CRM.
Working closely with internal stakeholders to ensure a smooth customer experience for the customer.
Effectively managing a customer base and accurately report progress through the CRM system.
Working closely with the operations and product team to provide partners with a seamless operational service.

The Person:

Ideally previous experience in a similar, office-based role
Strong IT skills including MS Packages Word & Excel
Confident communicator, both written & verbal
Strong planning / organisational skills with ability to multitask and manage a busy workload