Customer Service Representative

DUTIES AND RESPONSIBILITIES

• Answer any incoming call/email from users and try to best meet their needs related to the use of the software suite.
• Meet the needs of various internal departments
• Provide technical support to users;
• In the absence of Agents at the front desk, forward telephone calls and certain emails to designated persons;
• Upload documents sent by email by subcontractors to their respective accounts;
• Management of emergency calls during working hours
• Be available to answer questions and assist agents as needed;
• Participate in the development of customer service by making suggestions for improvement both in the internal platform and in the development of internal management procedures and tools;
• Perform all tasks inherent to the customer service function.

COMPETENCY PROFILE

Qualifications

• High school diploma (mandatory);
• Bilingualism (spoken and written French/English);
• Minimum of 6 months of experience
• Computer literate;