Customer Services Administrator

Job title:

Customer Services Administrator

Company

ACS Staffing Solutions

Job description

Job DescriptionDo you thrive on delivering exceptional service and ensuring operations run like clockwork?Our Corby based client is recruiting experienced Customer Service Administrators on a permanent basis to become the vital link between their customers and the organisation-ensuring a seamless, efficient, and professional experience from order to delivery.What You’ll Be Doing …

• Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
• Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
• Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
• Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.

About you …

• Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
• Proactive Thinking: You anticipate needs and take initiative to meet them.
• Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
• Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
• High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
• Resilience: You stay cool under pressure and bounce back stronger from setbacks.

Your Experience & Skills …

• Solid experience in a fast-paced, high-demand customer service environment
• Interest in B2B relationships and logistics
• Proficiency in Microsoft Office (especially Word and Excel)

What’s on offer …

• A competitive salary
• Regular performance reviews to support your growth
• Opportunities to keep up with the latest technologies and industry trends
• Access to industry literature, internal training, and expert knowledge
• A dynamic team culture where your voice matters and your contributions count

If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact-we want to hear from you!

Expected salary

£27000 per year

Location

Corby, Northamptonshire

Job date

Sun, 13 Jul 2025 01:46:16 GMT

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