Customer Success Engineer

Job title:

Customer Success Engineer

Company

CyberArk

Job description

Company DescriptionAbout CyberArk:(NASDAQ: ) is the global leader in identity security. Centered on , CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit , read the or follow on , , or .Job DescriptionAs a Customer Success Engineer at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate. At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.Responsibilities:

• Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one CyberArk product pillar
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
• Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.

#LI-FH1Qualifications

• BA or equivalent (Computing or related degree)
• 1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Experience with one or more cloud service provider: AWS, Azure and GCP
• Cloud Solutions Architect certifications and security specialist certifications preferred.
• Experience with Windows/Active Directory administration and operations is a plus
• Scripting and Infrastructure as a code (Terraform, Cloud Formation etc.) knowledge.
• Experience with LDAP Directories, and LDAP Authentication methods preferred.
• Enterprise application authentication experience (i.e. .NET, Java, CLI) is a plus
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage

Additional InformationWe are proud to foster a diverse and inclusive workplace, where every individual’s unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

Expected salary

Location

London

Job date

Tue, 11 Jun 2024 22:37:19 GMT

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