Customer Success Manager

Job title:

Customer Success Manager

Company

Humaans

Job description

Make people leaders & operators excel and drive impact!Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise their time and effort for what’s really needed – the employees.If you are a natural communicator, love working with customers and have worked in a proactive CS role at a growing company, we’d love to chat!At Humaans, we want to empower People teams to create a customisable HR stack by offering flexibility and scalability to seamlessly integrate with other best in class platforms and point solutions, such as Google Workplace, Slack, Okta, Greenhouse, Lattice, DocuSign and more. The stack enables companies to manage employee data, documents, contracts, reporting, and people processes that power your entire HR structure.We have raised $20 million in VC funding to date. Investors include major tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lütke; Figma Founder Dylan Field; Linkedin ex-CEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.Our journey is only at the beginning, and we’re looking for people excited about driving real impact. As a human centred company (quite literally), every team member counts – and that’s where you come in.You’re excited aboutProactively managing the relationship with a portfolio of customersDefining and setting up processes to provide our customers with a delightful experienceManaging renewal and retentionDeeply understanding your customers’ use cases and aligning them to best practicesCollaborating with Sales and Marketing to build up relationships and celebrate customersCollaborating with Product and Engineering to improve the product and launch new featuresThis is what will get us excited about youYou have managed a portfolio of customers before and have a few years of experience in customer success or account management rolesYou care deeply about helping customers and colleagues and want to see them succeedYou have exceptional written and verbal communication skillsExceptional prioritisation and time managementComfortable in a fast paced environment with changing prioritiesPackage & BenefitsEarly stage startups can be messy – we know that. We’re putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.Salary. Competitive compensation.Equity. Meaningful equity so that you own part of the company.Flexible working schedule. We’re outcome-oriented.Time off. 25 days of paid time off per year plus public holidays.Health. Top tier private health and dental insurance for UK based employeesTechnology. A brand new MacBook.Learning and development. Budget for books and other resources you need.Our Commitment to DiversityAt Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Expected salary

Location

London

Job date

Sun, 25 Aug 2024 04:58:04 GMT

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