Customer Support Analyst
Civica
Job Description:Position Name: Customer Support AnalystPermanentLocation: Remote – Preferable to be based in Bristol areaSkills: Application support experience, SQL, previous experience with TFCloud / Technology Forge Cloud softwareAbout Civica:
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.Requirements:Role duties –
Skills / Experience required –
Desired skills –
Benefits:Benefits | Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!Benefits
Civica Accolades:‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.Great Place to Work: We are dedicated to create an outstanding employee experience.Financial Times – Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.Top rated employer – Glassdoor: Our average length of service is 9 years.Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality – Financial Times 2023.Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.
United Kingdom
Sat, 18 May 2024 06:35:58 GMT
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