Customer Support Analyst – VR/28987

Job title:

Customer Support Analyst – VR/28987

Company

Thorpe Molloy McCulloch Recruitment

Job description

Join a leading national organisation working in the renewable energy sector as a Customer Support Analyst on a permanent basis. With 3 positions available, if successful, you will be working to provide new and existing customers with technical helpdesk support during peak operating times. Please apply if you have great people skills, technical proficiency and a full driving license. This is an exciting opportunity to work for a progressive company charging toward a Net Zero future!

Job Overview:

The positions available offer the opportunity to provide technical support for new and existing customers as our client rapidly scales up their business development and growth.

The successful candidates will be IT literate, have great people skills and be conscientious and reliable. If successful, you will serve customers using a bespoke system to detect problems. The positions will support customers during the hours of 07:00 – 15:00 (7am – 3pm) or 17:00 – 00:00 (5pm – 12 midnight) depending on shift patterns. You will be working with other team members to ensure customer calls are always answered quickly and any issues resolved promptly.

The roster for the morning role will be 6 days on 3 days off; for 365 days per year. The morning role can be based in the Aberdeen office or fully remote. The roster for the evening role will be 7 days on 3 days off; 7 days on 4 days off; for 365 days per year. The evening role is available on a fully remote basis based anywhere in the UK, offering flexible working but requiring near instant response to customers when issues arise.

Key Responsibilities:

• The successful candidates will be responsible for answering customer calls from 07:00 – 15:00 (7am – 3pm) or 17:00 – 00:00 (5pm – 12 midnight) depending on shift pattern. These roles are including weekend shifts when rostered.
• You are required to swiftly identifying and resolving technical issues in conjunction with the onsite technicians and engineering team where required.
• Monitoring the bespoke system to actively look for problems as, or before, they arise and deploying fixes and upgrades where applicable.
• Collating and reporting fault reports and liaising with our local technician team to schedule maintenance as required.
• Promote correct use of Company procedures, processes, service tools and databases.
• Ability to respond rapidly to automatically generated alerts to ensure timely intervention should a customer encounter an issue.

Qualifications, Skills and Experience:

• Experience in IT / technical support or helpdesk services is preferred.
• Formal education in a digital subject area is desirable.
• Full driving licence required.
• Full training will be provided in all aspects of the job.

TMM Recruitment INDIT

Email:it_team@tmmrecruitment.com

Expected salary

Location

Aberdeen

Job date

Fri, 26 Jan 2024 08:37:19 GMT

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