At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Cyber Operations System Tool Manager to join our UniQue team.
What will you be doing in this role?
Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices policy and directives;
Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements;
Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool;
Raise, track and implement the change requests when a new version of the product is released;
Interface with Atlassian support portal for entering, tracking and bug reports and feature requests;
Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency;
With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data;
Implement security measures and protocols to protect sensitive data and ensure compliance with security policy and directives;
Stay updated with security patches, upgrades, and vulnerabilities, and apply necessary updates promptly;
Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions;
Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required;
Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows;
Customize workflows, forms, and dashboards to align with specific project requirements and team preferences;
Stay informed about the latest features, updates, and trends in Atlassian products and related technologies;
Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization.
Requirements
What will you be bringing to the team?
Bachelor Degree in IT or related field and minimum 2 years of experience in a similar role;
Proven experience as a System Administrator;
Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user);
Strong understanding of networking, security principles, and best practices;
Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks;
Strong problem-solving skills and the ability to work independently as well as part of a team;
Good communication skills with the ability to convey technical information clearly and concisely;
Experience in interfacing with IT Service Management;
In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance is desired;