Data and Analytics Specialist

Under the direct supervision of the Senior Manager (UNISON), the Data and Analytics Specialist (UNISON) will proactively monitor and maintain data quality in UNISON and analyze it to identify trends and provide stakeholders and management with easy-to-understand graphs, charts, tables, and reports they can use to improve marketing, operational and businesses practices.

The incumbent will be responsible for contributing to analytical documents and presentations and will consult and coordinate with relevant UNICEF Divisions, Country Offices, Regional Offices, and National Committees, as necessary, translating requirements to generate reports and visuals that add value and insights to their work. As part of the data quality responsibilities, the incumbent will monitor the soundness of fields in the system and completeness of information, conducting clean-up where necessary and identifying risks to the quality of data. This role is expected to take ownership and respond to operational issues and communicate to the wider team. The incumbent will demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and technical teams.   

The incumbent will work within the UNISON Business Relations Management team, collaborating closely with business stakeholders, platform vendors, and the technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce apps) to contribute to the adoption of the technical solution through data enhancements.

Oversee overall data maintenance and quality:

• Conduct systematic and regular data cleansing and mapping of UNISON data; import and export large volumes of data; and analyse fields featured and propose clean-up and efficiencies.
• Assess process flows and support the creation of data linkages across UNICEF systems.
• Create and refine reports and dashboards to meet operational requirements and to gauge and improve the quality of data on UNISON.
• Provide input to the planning, development, testing, and global roll-out of enhancements on the CRM for multiple user groups.

Assess business user data and reporting needs and coordinate with technical teams to inform and shape technical solutions as needed:

• Work with Country and Regional Office teams, HQ, and National Committee end users to gather, understand, and define business requirements and data visualization needs and, if required, translate into technical briefs.    
• Ensure data solutions are consistent with and support the larger infrastructure and workflow.

Facilitate UNISON adoption and usage:

• Analyze the usage of UNISON and make recommendations on weak areas and ways to promote improved adoption. Develop user stories and to-be process flows to deliver business requirements as needed.
• Deliver system demos, show-and-tell sessions, UNISON clinics, and end-to-end system testing for multiple global user groups.
• Contribute data visualizations and content for the development of communication and training materials and deliver training sessions in support of user adoption.
• Support the team in creating and maintaining documentation on processes, application configuration, user support materials, and systems operations documents.     

Monitor and measure progress of UNISON objectives:

• Track common sources of technical issues or questions and provide input to Senior Manager – UNISON and technical team.
• Inform decision-making on possible process changes to help optimize current procedures in support of maximizing outcomes.
• Manage daily workload and maintain SLA to provide quality services to end user.

To qualify as a Champion for every child you will have…

Education:

• An advanced University degree in one of the following fields is required: data analytics, management information systems, statistics, computer science, business administration, information technology management, or other related social science fields.
• Alternatively, a first-level university degree in combination with two years of additional work experience may be accepted in lieu of an advanced university degree.
• Advanced Salesforce training and/or certificates is required.

Experience:

• A minimum of 5 years of relevant professional experience in data cleaning and preparation; data analysis and exploration, including statistical methods and using statistical software; familiarity with data analysis languages such as SQL, Python, or R; database management; creating dashboards and reports; proficiency with data visualization tools – in a large international organization and/or institution with public and private sector fundraising domain is required.
• Proven experience at the professional level in a Data Analyst function is required.
• Experience with web/mobile solutions, data management, and business intelligence solutions is required.
• Experience with agile project management and front-end transactional platforms is an asset, with non-profit or commercial marketing.
• Experience working in fundraising with partnerships is an asset.
• Experience working with SharePoint is an asset.
• Direct experience in large or global project coordination/change management is required; knowledge management and/or experience executing large trainings is an asset.
• Flexibility and agility in adapting to changing and evolving business requirements and objectives is required.
• Strong critical thinking skills to evaluate information from multiple perspectives to draw accurate conclusions from data is required.
• Ability and confidence to orally present clearly to different audiences, including senior management, is required.
• Can communicate technical concepts to non-technical audiences, as well as effectively translate business needs to technical experts.
• Proven ability to work with cross-functional teams of technical and non-technical professionals is required.

Language requirements:

• Fluency in English both written and oral is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset.

Source: https://jobs.unicef.org/cw/en-us/job/576239