Data Coordinator

JOB SUMMARY: The Data Coordinator will collaborate with various stakeholders to meet internal and external data needs. The Data Coordinator plays a critical function within the New Jersey Office for Refugees (NJOR) team by supporting the management of the ClientTrack database system, to ensure accurate and timely data input and reporting. This position reports to the Monitoring and Evaluation Officer.

MAJOR RESPONSIBILITIES:

• Lead the NJOR data team in developing and maintaining a database for coordinating statewide programs using the ClientTrack database system, including assisting with system configuration, testing, quality assurance, and troubleshooting
• Conduct and support data reporting-focused training for partner agencies under the supervision of the Monitoring and Evaluation Officer
• Conduct internal agency data quality checks and work proactively with NJOR Program staff to identify data entry errors/inconsistencies and make necessary corrections
• Extract, clean, transform, and validate data to draw conclusions and inform decision-making
• Provide effective data management and oversight of reporting
• Support the collection of all program data from partners to produce timely internal data reports
• Prepare data for regular reports to the donor, key partners, and other stakeholders
• Analyze data for trends and inaccuracies, then compile feedback to internal NJOR staff, partners, and stakeholders
• Support Program Managers to analyze existing data, produce reports and other resources to communicate program progress and achievements
• Build and test custom queries and reports for program staff to inform programming and quality assurance activities
• Stay current on policies and practices involving the Office for Refugee Resettlement, NJOR, and ClientTrack
• Contribute to the development and maintenance of a ClientTrack Manual for partner training and reference
• Other duties as assigned

JOB REQUIREMENTS:

• University undergraduate degree required, preferably in Social Sciences, Information Systems, Data Analytics, or a related field (relevant experience may substitute for the required degree)
• Minimum 2 years’ experience with social service case management or program management software, client relationship management, relational databases, or other information systems for client management
• Demonstrated experience with Microsoft Office suite, particularly Excel
• Attention to detail and ability to follow instructions fully and precisely are essential
• Ability to quickly learn new information systems, including Eccovia’s ClientTrack
• Solid organizational skills: work productively and accurately while under pressure in a fast-paced, demanding environment
• Excellent communication skills (written and verbal)
• Flexible work attitude: ability to work in a team and independently and meet unexpected demands
• Willingness and ability to travel between assigned offices (travel will account for 20% of this role)

WORKING ENVIRONMENT: A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.