Data Quality Specialist

Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a modified hybrid work arrangement with an onsite presence of 2 days per week. The manager will confirm the team’s core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.

Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine—strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

The Data Quality Specialist performs a variety of data processing, review, and maintenance activity to support development efforts for the Johns Hopkins Institutions. Additionally, the data quality specialist researches and maintains critical data related to institutional donors and other constituents, and completes tasks related to development data quality initiatives.

SPECIFIC DUTIES AND RESPONSIBILITIES

Mass Data Processing Activities (35%)

• Oversees compliance of data flows against data quality standards.
• Evaluates incoming constituent biographic and demographic data against existing system data and manually merges data onto existing constituent records if determined to be a match or creates a new constituent record to store data if new to database.
• Resolves data discrepancies on incoming data to maintain quality and validity.
• Observes trends in imported data discrepancies or technical system errors and flags for supervisor review and possible refinement of source data and integration algorithms.
• Monitors various data sources and reports to prioritize and expedite incorporation into the database.
• Documents and reports to the Associate Director on status of data processing projects and goals.

Data Quality Maintenance (30%)

• Initiates and responds to inquiries (oral and written) from divisional staff, business offices, and other institutional parties regarding biographic and demographic data edits, additions, and deletions.
• Observes patterns in requests from divisional staff, business offices, and other institutional parties and alerts manager and/or suggests root cause analyses, customer communications, ticket request forms adjustments, and any other changes to streamline meeting the business needs.
• Creates and maintains biographical, contact, employment/organizational relationship data for constituents, as well as other supporting data through filing, retrieval, retention, storage, compilation, coding, updating, and purging.
• Completes any activity required to support the development data quality goals and initiatives.
• Maintain reports that detail progress of targeted maintenance activities and projects.

Measurement and Analysis (20%)

• Monitors reports and metrics of established data quality and customer data requests and reports on status to supervisor.
• Observes trends in data and make recommendations to Associate Director, Data Quality.
• Creates reports as needed to analyze scope of observed data quality issues.
• Maintains and builds data quality dashboards in CRM to meet business needs of DAR.

Knowledge Management (10%)

• Aids in developing policy and procedure documentation for various data quality operations.
• Refines customer facing webpages and request forms within DAR to support awareness of data quality efforts and streamline addressing of data quality concerns.

Additional Position Requirements (5%)

• Supervises staff and/or operations (work delegation/assignment) in manager’s absence.
• Maintains confidential records and files, and handle confidential correspondence for all data and documents involved in work.
• Uses various software applications, such as MS Word, MS Excel, document management system DocuWare, and databases to assemble, manipulate and/or format data and/or reports.
• Uses third party vendors via the Internet, and other available sources, to research and validate the accuracy of data.
• Provides information concerning written University and Development policies and procedures to customers.
• Acts as user acceptance test participant in the development and enhancement of Development software products.
• Operates office equipment such as photocopier, fax machine, and calculator.
• Assists immediate supervisor in cross-training and new employee orientation within the area.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Three years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Proficiency in the Microsoft Office Suite (including Word, Excel)
• Experience working in a CRM database (Salesforce preferred)
• Understanding of grammatical rules and spelling
• General office procedures and protocol including the appropriate release of accurate information relating to customer needs and questions regarding constituent maintenance
• Generally, carries out duties with limited supervision, makes decisions within established procedures, and able to work effectively with varying project timelines and requirements
• Attention to detail and ability to work independently and as part of a team

All applicants are expected to uphold the university’s core values which includes diversity and inclusion. All staff treat people with dignity and respect by being fair and consistent. We demonstrate an open-minded approach to understanding people regardless of their race, gender, age, national origin, religion, ethnicity, disability status or other characteristics. We show respect for the beliefs and traditions of others; encourage and promote practices that support cultural diversity; and discourage behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Classified Title: Development Data Specialist
Job Posting Title (Working Title): Data Quality Specialist
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: Minimum: $18.00 – Maximum: $33.50 (targeted salary: $48,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8:30am-5:00pm
Exempt Status: Non-Exempt
Location: JH at Keswick
Department name: 10001637-Application Development & Management
Personnel area: University Administration 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.