Data Support Officer

About RECORD

RECORD is the local environmental records centre for Cheshire, Halton, Warrington and Wirral.
We are a wildlife conservation organisation and our mission is to further the appreciation,
understanding and protection of the Cheshire region’s wildlife and habitats. Our main role is
to collect and manage information on the natural environment from this area. We aim to make
wildlife recording accessible and attractive to everyone, for the benefit of both people and
the environment.

Role description

The main purpose of the role is to support the delivery of RECORD project work and provision of
support for core staff in their roles. You will be joining us at an exciting and busy time in
the development of our organisation. The role will involve collating, analysing and reporting
on a range of biodiversity data, using your excellent interpersonal skills to provide support
for clients, staff and volunteers.

The postholder will play a key role in helping deliver our Data Search Service; support ongoing
GIS and project work and assist in the management of incoming data.

The position reports to the RECORD Manager and will involve supporting colleagues, volunteers
and interns.

Main responsibilities

• Act as front-line support for our commercial clients in the ecology industry. This will
  involve email and telephone correspondence with clients.
• Generate and send quotes for data search requests.
• Take responsibility for invoicing, tracking payments and chasing up unpaid invoices.
• Assist with the production of data search reports.
• Support the delivery of GIS projects – this will include digitisation of paper maps,
  quality checking outputs produced by others and general project organisation.
• Help to manage the flow of incoming data. This will involve ensuring that data is filed
  correctly, securing permissions from recorders to enter data into our database and preparing
  data entry instructions for volunteers.
• Support our Data and GIS volunteers by answering queries and providing help in using our
  various systems.
• Work with interns to sort through our library of historical paper data, ensuring this is
  accurately filed and digitised.
• Support other aspects of RECORD’s operations, for example assisting with delivery of
  recording days and other events.