Database Administrator II – End User Support

Position Title:
Database Administrator II – End User Support

Job Group:
Professional & Scientific

Required Minimum Qualifications:
High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:
Database management experience
Experience providing end user support
Experience with web content editing
Program evaluation and reporting experience
Working knowledge of the Salesforce platform
Experience working in a cooperative extension environment

Job Description:

The Program Development and Evaluation Service Unit with Iowa State University Extension and Outreach is seeking qualified candidates for a Database Administrator II.

The Database Administrator will be the lead customer service representative of the Program Development and Evaluation team’s MyData reporting database, facilitating in-person and online user-interface trainings; facilitating monthly virtual open office hours; and developing resource guides, online training modules, and promotional materials. The successful candidate will chair the MyData User Support Subcommittee and will be the Program Development and Evaluation team’s MyData and service unit website content editor.

In partnership with the Program Development and Evaluation Director, the successful candidate will also provide ISU Extension and Outreach evaluation points of contact program evaluation and reporting assistance. The Database Administrator will address and troubleshoot day-to-day MyData user issues, while also ensuring alignment between organizational outcome and impact data entry and reporting. Another responsibility for the position is representing the Program Development and Evaluation team and the organization’s centralized data and reporting system (MyData) at statewide educational events including area meetings, conferences, and regional workshops sharing and interpreting MyData data visualization reports. This position is integral in assessing the database’s user-interface relevancy and functionality among administration, program staff, faculty, county services staff, and county extension partners. The successful candidate will be instrumental as a conduit among county extension office MyData users, organizational evaluation reporting points of contact, and the Program Development and Evaluation operations unit.

The successful candidate will be a motivated initiative-taker with strong customer service and leadership skills along with having the ability to work independently and collaboratively in team-based environments. They will also have strategic innovation and program management skills to effectively manage, implement and assess MyData user experiences and communications. Professional, detail-oriented, written and oral communication and interpersonal skills are essential as the person in this position will be using a variety of in-person and virtual platforms to communicate with a broad range of stakeholders and end users within ISU Extension and Outreach and Iowa State University. The ideal candidate will have database management technical skills with a working knowledge of Salesforce. They will possess key customer service characteristics and have a strong understanding of how databases are used to store and report evaluation data. The candidate should be able to prioritize multiple tasks, meet deadlines, secure needed information, and mobilize internal and external resources.

In-state travel will be required for this position.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:
January 29, 2024

Posting Close Date:
February 11, 2024

Job Requisition Number:
R13899