DATABASE ASSISTANT

Job Summary

We are a multi-award winning, creative and innovative organisation and the Database Assistant is a role at War Child UK, sitting within the data team and delivering on a range of database tasks and processes utilising our Salesforce database to do so. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like War Child, as well as someone who is naturally process driven and has a great eye for detail. The postholder will be responsible for specific monthly processes such as Organisation income reconciliation and ongoing data uploads and cleansing for the fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help War Child achieve our goals, and provide better service to our donors, supporters and participants.

Your Role

War Child UK uses Salesforce to manage relationships with our donors, supporters and stakeholders including recording all donations made to the organisation. War Child’s Database Assistant will be responsible for the monthly delivery of the income & data reconciliation processes for the Fundraising Teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, updating and creating new supporter records on the database, processing cheques and payment requests, and working closely with the finance team to ensure all anticipated and banked income tallies correctly. . The post holder will also work closely with colleagues in the Data Team to support and maintain regular database processes, data cleansing and other database-related functions which happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally, and working with external database agencies such as our web platform partners and Salesforce. Aside from these core duties, from time to time you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and record updates, processing invoices and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data-reconciliation and income-reconciliation processes, which include downloading and uploading data files.
• Supporting the fundraising teams with their monthly income recording and reconciliation
• Liaising with external agencies & the finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Run reports for the and Fundraising and Finance Teams.
• Maintain and carry out regular database processes including data cleansing.
• Support the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user trainings and being on-hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partner (i.e. telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Support with ticketing system as a second point of contact in the data team.
• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.

You Are

• Someone who has experience of using a Salesforce database, to carry out day-to-day tasks and who understands their importance for organisations such as War Child. Charity / NGO experience would be an advantage.
• Someone with excellent attention to detail, and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under own initiative, take instructions from others and work well as part of a team.
• Experienced in carrying out administration tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.