Job description
BHN (Better Health Network) is a leader in the Community Health sector, supporting the inner south and bay side suburbs of Melbourne.
We are looking for an experienced, professional Customer Service Specialist for the Dental services at Better Health Network (BHN). Reporting to the Practice Manager – Oral Health , you will have strong communication skills, be able to multi-task effectively and have excellent attention to detail.
The Customer Service Specialist is the first point of contact for clients who access care at BHN. The Customer Service Specialist will be responsible for welcoming the client at reception, registration, data entry and other associated functions as directed by the Practice Manager.
The primary function of this role is to facilitate the smooth operation of the dental clinic by managing patient flow between the waiting room and clinic; providing high-level administrative support to management and clinicians and liaising with internal and external stakeholders to ensure high-quality patient care.
The Customer Service Specialist is also responsible for ensuring appointment spots are filled throughout the day by contacting clients to fill a late-notice cancellation or a Fail to Attend (FTA) spot.
Ideally, you will possess:
- Certificate III in Health Administration or equivalent relevant experience.
- Certificate III in Dental Assisting (preferred).
- Titanium knowledge required.
- Strong experience working within a busy medical reception, with dental experience preferred.
- Demonstrated ability to provide high-quality customer service to clients with complex needs.
- Demonstrated ability to work autonomously within established processes, and the skills to prioritise workloads and meet deadlines.
- High-level computer knowledge and skills in Microsoft Office, with strong attention to detail.
- Knowledge or experience of basic accounting processes.
In return we offer:
- Health and wellbeing initiatives
- Diverse workforce
- Learning and Development Opportunities
- Rewarding and valuable work
What makes BHN tick?
Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.
BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.
To apply for this role, please click Apply Now and submit your resume and a cover letter no longer than two pages addressing the following:
- your values alignment
- your skills and experience
- your key skills and expertise against the relevant criteria listed above.
For information about the role, please contact Dianne Willmott, Practice Manager – Oral Health on 03 9525 1300 or email the [email protected], using the subject line: Dental Receptionist – Titanium Experienced enquiry via EthicalJobs.
A position description is attached.
Job Reference No V0278