Deployment Manager (SCM solution)

Location

Global Support Office (GSO) position based in Lausanne, Switzerland. Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply.

Starting Date & Initial Contract Details

April 2024. Full-time, 12 months.

Role Overview

The Deployment Manager will lead the rollout of the SCM solution into all country programmes and support offices.

Project Overview

The SCM solution was developed on the Power platform of Microsoft Dynamics and covers procurement, warehousing, equipment & fleet management. The deployment of the SCM solution is of strategic importance to increase efficiency, visibility, automation and real-time reporting within Medair’s operations.

Our Culture

Key Activity Areas

Deployment Management 

• Planning deployment activities according to authorised scope, goals and deliverables.
• Creation and management of schedules and deployment plans, and definition of tasks and required resources.
• Monitors deliverables, provides corrective action. 
• Reporting to project sponsor and steering committee. 
• Escalation of risks, delays, cost overruns to steerco with recommended actions required decision points. 
• Accomplishes financial objectives by forecasting requirements; preparing project budgets; scheduling expenditures; analysing variances; initiating corrective action. 
• Support the change manager within the discussions on deployment plan with country programmes (dates, resources, activities). 
• Support the change manager to implement and manage change when necessary to meet project outputs. 
• Setting up a comprehensive documentation system to ensure discussions and agreements are recorded related to the deployment plans (dates, resources, activities) 
• Setting up a comprehensive travel planning, preparation and tracking system to ensure smooth deployments for involved support team and key. · Identify and map out changes and which stakeholders are impacted. 
• Communication of project plans, key activities, milestones, updates, benefits, changes to large group of stakeholders · Proactively identification of roadblocks and risks related to deployments, and initiative to facilitate solutions. 
• Supporting the key users within the deployment of each country programme to ensure the key users are enabled to lead the in-country deployment activities (training, data preparation/cleaning/migration, first level support).

Innovation/changes 

• This position requires skills in IT Project methodologies, the ability to identify gaps in the process and propose improvements within the system or business processes.
• Close collaboration and team work with the design and build workstream is required to ensure feedback coming out of the deployment workstream is considered for future releases.

Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s degree required in Business Administration, Supply Chain, Engineering, Computer Sciences, Information Systems or similar.
• English (spoken and written), French and/or Arabic advantageous

What is the ROC and why is it required?

Experience

• Minimum of 5 years professional experience in a relevant field of work.
• Demonstrated experience in leading successful deployments of IT solutions required (supply chain solutions or ERP implementations/deployments desirable)
• Demonstrated confidence and extensive experience in dealing with C-suite level executives within large, cross-cultural, global organizations
• Supply Management solution experience an advantage. 
• Experience in managing deployments of business-critical solutions with diverse stakeholders within a multi-cultural and global organisation
• Experience working in project management waterfall methodologies
• Strong verbal and presentation skills to lead team meetings, workshops and establish the necessary mindset across functions within Medair.
• Strong understanding of behavioural change management methodologies.
• Self-driven, proactive, disciplined · Willingness to work for the mission of Medair
• Challenging others and being challenged in return
• Excellent communicator with strong interpersonal skills
• Flexible and resilient team player with positive attitude
• Can-do attitude when tackling day-to-day tasks