Desktop Support

Duration: 6-12+ Months Contract with possible extension

Work Schedule: M-F, Afternoon Shift (3 PM to 11.30 PM/ EST)

Responsibilities:

Provides support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

Assists in investigating and resolving complex installations and maintenance matters of significance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Ability to walk and stand for several hours.

Will train the right candidate on automotive software and processes.

Experience:

High school diploma or G.E.D.

1-2 years of service desk or field support experience

Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).

Experience working with the hardware, software, and office equipment products

Good interpersonal skills to work with customers and other unit personnel

Good analytical and problem-solving skills

Good communication skills

Good time management and organizational skills

Ability to resolve hardware and software problems

Work Environment:

Office/Automotive Plant environment

May require weekend and holiday work

Shift work including afternoon and midnight shifts

May require Overtime

Skills:

Desktop Support, Computer Hardware, Software installation, BreakFix, Refresh

Education:

HSD or Equivalent experience

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.