Developer ServiceNow

• Full time permanent role – Developer – ServiceNow – Sydney CBD- Hybrid work model
• Drive Virtual Agent solutions with Natural Language Understanding (NLU), pushing the boundaries of AI integration for enhanced user experiences.
• Thrive in an Agile environment, embracing monthly sprint cycles and delivering solutions with speed and flexibility.
• Play a pivotal role in establishing a Centre of Excellence for ServiceNow development, shaping frameworks, processes, and standards for future success.
• Excellent Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) – Take home more pay.

About Us:

At Uniting NSW.ACT, we’re committed to delivering exceptional service to our community. As part of our Digital Technology department, we’re seeking a talented Developer with expertise in ServiceNow to join our team. This role offers the opportunity to contribute to our IT Service Centre’s technology roadmap and play a pivotal role in developing innovative solutions.

Role Overview:

We are seeking a skilled Developer with 7-10 years of overall IT experience, including 4-5 years of hands-on development experience in ServiceNow. The ideal candidate will have a strong background in ServiceNow Development, integration, and platform administration, with a focus on delivering high-quality solutions aligned with our organisation’s goals.

Key Responsibilities:

• Design and develop end-to-end solutions aligned with the Uniting ITSC technology roadmap.
• Implement Virtual Agent solutions with Natural Language Understanding (NLU), with a preference for experience in Generative AI implementation.
• Integrate ServiceNow with MS Teams and other relevant platforms.
• Work independently with business stakeholders to understand requirements and develop solutions.
• Contribute to the implementation of best practices, frameworks, and standards for ServiceNow development.
• Provide operational support and mentorship to junior developers as needed.
• Collaborate with BAU teams and Subject Matter Experts (SMEs) to ensure timely and high-quality product releases.
• Execute update set deployments, coordinate upgrades, and follow change management procedures.
• Foster a Centre of Excellence in ServiceNow platform across various business domains.

Qualifications and Experience:

Bachelor’s or Master’s degree in a related field is preferred.

• 7-10 years of overall IT experience, with 4-5 years of ServiceNow development experience.
• Solid experience in Virtual Agent implementation with NLU is a must, experience
• Generative AI implementation with Virtual Agent will be much appreciated
• Development experience in ServiceNow integration with MS Teams and other platforms.
• Development experience in ServiceNow ITSM, Service Request/catalogue, Employee Centre/Portal, and HRSD modules.
• Strong understanding of Agile methodologies and monthly sprint cycles.
• Excellent written and verbal communication skills.
• Able to work independently with the business.  Understand Virtual agent conversations from the business, document the business/technical flow and develop them for business review and feedback.
• Experience of working within Agile and monthly sprint cycles.
• Ability to work collaboratively in a complex organisation and manage through influence.
• ServiceNow developer certification (CAD) is a plus.

Desired Skills:

• Knowledge of Scrum Agile environment.
• Experience in continuous software integration.
• Familiarity with application development frameworks and test-driven development.
• Proficiency in performance tuning, code profiling, and Object-Oriented Design Principles.
• Ability to translate business requirements into technical specifications.
• Experience in providing solution estimates and identifying Quality of Service requirements.
• Exposure to HR and IT service designs, Jira administration, and BAU improvements.

Position Description: Position Description_SNOW Developer_Virtual Agent.docx.

If you’re passionate about ServiceNow development and want to contribute to meaningful projects in a dynamic environment, we encourage you to apply. Join us in making a positive impact on our community through innovative technology solutions.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Competitive remuneration package.
• Up to $18,550 NFP salary packaging available.
• Fitness Passport.
• Purchase of additional leave.
• Extensive opportunities for professional growth.
• Flexible work hours for work-life balance.
• A supportive and inclusive work environment.

How to apply:

Please send your CV and a brief cover letter highlighting why this role appeals to you – applications reviewed upon receipt, please apply today! 

For all questions, please don’t hesitate to contact Louise Massie via email at [email protected], using the subject line: Developer ServiceNow enquiry via EthicalJobs.

Diversity and Inclusion:

We value diversity and encourage applications from individuals who identify as Aboriginal or Torres Strait Islander. Employment with Uniting is subject to satisfactory background checks, including a National Police Check and Reference Checks.

Don’t miss this opportunity to be part of something great! Apply now and become a vital member of our team at Uniting NSW.ACT.