Development Operations Associate

ABOUT THE CENTER
The Center for Biological Diversity, a national 501(c)(3) non-profit organization, believes the welfare of human beings is deeply linked to nature — to the existence of a vast diversity of wild animals, plants and people. Because diversity has intrinsic value, and because its loss impoverishes society, we work to secure a future for all species, great and small, hovering on the brink of extinction. We do so through science, law, activism and creative media, with a focus on protecting the lands, waters and climate that humans, other species and all communities need to survive and thrive. 

We want those who come after us to inherit a world where the wild is still alive.

POSITION SUMMARY
The Development Operations Associate works within a dynamic, successful fundraising team and helps to advance the organization’s mission. The ideal candidate will be responsible for gathering, analyzing, and interpreting data from various sources to support our organization’s projects and initiatives as well as continually seeking to streamline and improve the development team’s reports, systems and tools. They will also be responsible for some specialized areas of data entry. 

This role requires a high level of accuracy, strong analytical skills, and the ability to work independently as well as part of a team and is willing to also provide administrative coverage for team member outages. The successful candidate will have experience with data analysis, and data entry, and will be proficient in using various software tools and applications.

This position reports to the Senior Development Operations Associate and works closely with Development Operations Director, the IT team and within the development team program areas including membership, donor relations, grants and others as necessary.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Compile, analyze, and interpret member data from various sources to identify trends, patterns, and collaborate with team leaders to identify cohorts for strategic cultivation.
• Develop and distribute reports and presentations to enable analysis by team leaders.
• Establish metrics to measure performance and progress toward fundraising goals as well as operational efficiency.
• Query data sources to extract and compile contact lists for member cultivation and stewardship outreach.
• Update fields and tables in CRM database to adapt to evolving tracking needs.
• Ensure data integrity by executing regular quality control and data hygiene processes.
• Develop and refine systems and tools, often in collaboration with other departments, including IT, to improve operational efficiency and project management.
• Document processes and methodologies and provide cross training for other team members.
• Receive cross training to provide coverage for other tasks including mail and email production, grant tracking, and supplies management.
• Perform data entry and collection tasks related to staff member records, member activities and expense tracking.
• Update the CRM system flags, source codes, and other fields as needed.

ESSENTIAL QUALIFICATIONS AND SKILLS 

• Three to five years’ experience in similar data analyst positions, preferably at a non-profit or in the field of fundraising/development, customer relations, marketing or communications.
• College degree or commensurate professional experience.
• Expert knowledge of the Microsoft Office suite, spreadsheets, mail merge functions; familiarity with virtual meeting tools like Zoom or Microsoft Teams preferred.
• Experience with donor CRM databases required (experience with Revolution Online a plus).
• Experience with SQL required.
• Exceptional analytical skills, discretion and judgement.
• Exceptional attention to detail, organizational skills, time management and accuracy in completing complex tasks.
• Excellent verbal and written communication.
• Ability to retain high level of confidentiality.
• Ability to work 40+ hours per week.

WORKING CONDITIONS
Preferred to have someone local in Tucson, AZ, but will consider remote work for an exceptional candidate.

PHYSICAL REQUIREMENTS
The ideal candidate must be able to complete all physical requirements of this job with or without a reasonable accommodation. 

This is not a complete description of all workplace conditions, and conditions are subject to change per the Organization’s discretion.

Cognitive

• Ability to process and analyze information: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Exchange accurate information: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Communicate and express oneself with others: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Interaction with other colleagues: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Interaction with the public/co-collaborators: [  ] Rarely    [X] Occasionally   [  ] Frequently

Physical

• Reading (ingest data): [  ] Rarely    [  ] Occasionally   [X] Frequently
• Working on a computer: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Typing: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Writing by hand: [X] Rarely    [ ] Occasionally   [  ] Frequently
• Sitting: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Walking: [  ] Rarely    [X] Occasionally   [  ] Frequently
• Standing: [  ] Rarely    [X] Occasionally   [  ] Frequently
• Lift/Carry 0-25 lbs: [X] Rarely    [  ] Occasionally   [  ] Frequently
• Lift/Carry 25-75 lbs: [X] Rarely    [  ] Occasionally   [  ] Frequently
• Hiking: [X] Rarely    [  ] Occasionally   [  ] Frequently
• Climbing up or down stairs: [X] Rarely    [ ] Occasionally   [  ] Frequently
• Bending: [X] Rarely    [  ] Occasionally   [  ] Frequently
• Squatting: [X] Rarely    [  ] Occasionally   [  ] Frequently
• Reaching overhead: [X] Rarely    [  ] Occasionally   [  ] Frequently
• Repetitive motions: [  ] Rarely    [  ] Occasionally   [X] Frequently
• Ability to drive: [X] Rarely    [  ] Occasionally   [  ] Frequently

Location Conditions

• In person required (versus remote work): [] Rarely    [X] Occasionally   [  ] Frequently
• Travel required:  [X] Rarely    [  ] Occasionally   [  ] Frequently
• Night or weekend work: [  ] Rarely    [X] Occasionally   [  ] Frequently
• Work in outdoor conditions: [X] Rarely    [  ] Occasionally   [  ] Frequently

BENEFITS (Subject to change—see Handbook for more details)

For regular staff working 30+ hours a week

• Fully paid medical premiums for staff, and greatly discounted for families.
• Fully paid dental and vision premiums for staff and their families.
• Generous employer contribution to HSA and HRA’s.
• Lifestyle Spending Account (LSA) provided for reimbursement of eligible wellness expenses.
• Center paid premiums for Short Term and Long-Term Disability provided for all staff.
• Center paid premiums for Basic Life Insurance for all staff.
• Discounted premiums for pet discount program.

For all regular staff

• 403(b) plan with employer match and increasing employer paid contributions.
• Generous time off policies, including 13 paid holidays per year and 5 “personal” days awarded each year.
• Vacation accrual starts at a rate of 15 days annually, but it may be higher commensurate with experience, and paid sick days accrue at a rate of 10 days per year.
• Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
• After 5 years of service, all employees receive a 12-week paid sabbatical.
• Relaxed work atmosphere and dress code.

JEDAI STATEMENT
The Center for Biological Diversity deeply values, and is committed to sustaining and promoting, both biological and cultural diversity. We welcome, embrace and respect diversity of people, identities and cultures. We are committed to fostering an organizational culture of diversity and inclusion. The Center believes staff and board diversity is critical to saving life on Earth.

We are an equal opportunity employer.