Digital Communications Officer

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Description

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• Project management and coordination
• Website onboarding
• Web platform quality assurance activities
• Other responsibilities, as needed

• Manages projects and coordinates web platform delivery and development related activities by providing documentation, planning, tracking and communication.
• Assists the platform teams in tracking and managing projects by establishing timelines, coordinating available resources and communicates on project milestones.
• Establishes tools, and work processes and project resource management for the team.
• Coordinates the implementation of project plans to ensure adequate human and other resources are appropriately provided.

• Coordinates delivery of new Drupal sites hosted on the UNICEF.org web platform.
• Monitors site transition and roll-out progress against plans; conducts risk analysis and mitigation when necessary.
• Gathers client requirements, conducts a business analysis of the new site requests.
• Coordinates implementation of the functional structures within new sites (e.g. sitemap, taxonomy, site navigation).

• Performs testing and user acceptance of new platform features.
• Performs platform release testing, and post-deployment spot checks, including drafting and grooming test cases.
• Assists in the automation of Drupal CMS functionality related test cases.

• Assists in managing and updating web platform and roadmap strategy.
• Documents functional aspects of the web platform.
• Contributes to optimizing and documenting team and platform related standard operating procedures.
• Triages and troubleshoots issues, queries, change requests, and new features submitted to level 3 support.
• Drafts, grooms, tests and validates Drupal CMS related user stories and bugs.
• Performs other duties as needed.

• A first-level university degree in digital communications, computer science, product and project management, and/or other closely related areas is required

• A minimum of two years of experience in digital communications, digital product/project management or another relevant field is required.
• Experience in supporting and/or managing digital products using agile project management and scrum methodology
• Experience in onboarding new websites, supporting and/or managing functional aspects of an enterprise web content management system; experience with a Drupal based enterprise web content management is a plus
• Advanced knowledge of web content standards (SEO, accessibility) and best practices in producing and publishing web content
• Good understanding of UX, UI, usability and design thinking approach and methodology
• Excellent analytical skills and high degree of organization
• Excellent communication skills, online, written and in person, with the ability to engage and influence
• Knowledge of the Drupal CMS architecture and functionality is a plus

• Fluency in English is required; knowledge of another official UN language (i.e. Arabic, Chinese, French, Russian, or Spanish) is an asset

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