Digital Communications Officer

tendersglobal.net

Job Description

Under the supervision of the Digital Communication Specialist (Product Owner and Product Management Lead), the incumbent is accountable for the project management and coordination of unicef.org web platform related processes and workflows. The Digital Communication Officer will be responsible for supporting organizational efforts in growing the ecosystem of Drupal based public communication sites, supporting the operation and troubleshooting of the platform’s technical and functional aspects, and supporting platform related quality assurance and business acceptance processes.
Summary of key functions:
  • Project management and coordination
  • Website onboarding
  • Web platform quality assurance activities
  • Other responsibilities, as needed
Project management and coordination:
  • Manages projects and coordinates web platform delivery and development related activities by providing documentation, planning, tracking and communication.
  • Assists the platform teams in tracking and managing projects by establishing timelines, coordinating available resources and communicates on project milestones.
  • Establishes tools, and work processes and project resource management for the team.
  • Coordinates the implementation of project plans to ensure adequate human and other resources are appropriately provided.
Website onboarding:
  • Coordinates delivery of new Drupal sites hosted on the UNICEF.org web platform.
  • Monitors site transition and roll-out progress against plans; conducts risk analysis and mitigation when necessary.
  • Gathers client requirements, conducts a business analysis of the new site requests.
  • Coordinates implementation of the functional structures within new sites (e.g. sitemap, taxonomy, site navigation).
Web platform quality assurance activities:
  • Performs testing and user acceptance of new platform features.
  • Performs platform release testing, and post-deployment spot checks, including drafting and grooming test cases.
  • Assists in the automation of Drupal CMS functionality related test cases.
Other responsibilities:
  • Assists in managing and updating web platform and roadmap strategy.
  • Documents functional aspects of the web platform.
  • Contributes to optimizing and documenting team and platform related standard operating procedures.
  • Triages and troubleshoots issues, queries, change requests, and new features submitted to level 3 support.
  • Drafts, grooms, tests and validates Drupal CMS related user stories and bugs.
  • Performs other duties as needed.
Impact of Results
The incumbent’s primary contribution to achieving the Division’s goals is to ensure that the unicef.org web platform is operational and performant and provides functionality and features that enable the
efficient creation of engaging web content by UNICEF communication specialists across UNICEF HQ and Regional and Country Offices.
To qualify as an advocate for every child you will have…
Education:
  • A first-level university degree in digital communications, computer science, product and project management, and/or other closely related areas is required
Experience and skills:
  • A minimum of two years of experience in digital communications, digital product/project management or another relevant field is required.
  • Experience in supporting and/or managing digital products using agile project management and scrum methodology
  • Experience in onboarding new websites, supporting and/or managing functional aspects of an enterprise web content management system; experience with a Drupal based enterprise web content management is a plus
  • Advanced knowledge of web content standards (SEO, accessibility) and best practices in producing and publishing web content
  • Good understanding of UX, UI, usability and design thinking approach and methodology
  • Excellent analytical skills and high degree of organization
  • Excellent communication skills, online, written and in person, with the ability to engage and influence
  • Knowledge of the Drupal CMS architecture and functionality is a plus
Language Requirements:
  • Fluency in English is required; knowledge of another official UN language (i.e. Arabic, Chinese, French, Russian, or Spanish) is an asset

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9 months ago

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