Digital Community Liaison

Program & Job Overview:

Implemented by the IRC, the Cultural Orientation Resource Exchange (CORE) is a technical assistance program, connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation, which helps newcomers achieve self-sufficiency in the United States.

Settle In, available in multiple languages, is a digital information service run by CORE that directly engages newcomers through its website (https://www.SettleInUS.org) mobile app, and social media platforms. Settle In is another touchpoint to disseminate vital, accurate information tied to resettlement services.

The Digital Community Liaison will support the Settle In Facebook page (https://www.facebook.com/SettleInUS), which is available in Dari, Pashto, Ukrainian, Russian, English, and now Spanish with the addition of this position. Digital Community Liaisons interact with newcomers in the United States on social media primarily through private messaging and social media post comments. They help users navigate information on Settle In platforms, clarify and share information, support live stream events, and lend a friendly, empathetic ear. This position reports to CORE’s Digital Community Officer.

This position is funded by and will help support IRC’s Virtual Reception & Placement (VR&P) program, which aims to receive and resettle up to 10,000 individuals from the Western Hemisphere this year.

Major Responsibilities:

• Support Settle In Facebook page in collaboration with the Settle In team.
• Reply to messages and comments received on Settle In with the help of trusted resources and by following moderation guidelines and escalation protocols.
• Translate articles, video scripts, and social media posts in Spanish focused on key Cultural Orientation messages in coordination with the Digital Community Officer.
• Record live event audio and other video scripts in Spanish (audio-only; appearance on video not required).
• Contribute to a Frequently Asked Questions document in Spanish that can be used to answer user questions on the platform.
• Based on user messages, comments, and questions or misunderstandings, propose new content topics to feed into content creation.
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Present findings to relevant external partners, as needed.
• Collaborate with other staff to ensure maximum visibility and integration of all new resources.
• Support collection of monitoring and evaluation data for Settle In initiatives.
• As needed backstop and support other Settle In team members.

Job Requirements:

• 4-year college degree in relevant field required.
• Minimum one year of relevant professional experience.
• Fluent in English and Spanish.
• Knowledge of the United States Refugee Admissions Program (USRAP) and Reception and Placement Program (R&P) preferred.
• Strong computer proficiency and well-acquainted with basic software tools. Can navigate autonomously in Windows and Microsoft Suite.
• Knowledge of social media platforms, especially Facebook, and cultural use of these platforms, or ability to learn new technologies quickly.
• Previous experience working with refugee resettlement or other immigration pathways preferred.
• Excellent written and oral communication skills: the ability to communicate effectively in English and Spanish.
• High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathize with them).
• An understanding of the power and importance of accurate information. Fantastic attention to detail.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.

Working Environment:

• Remote position

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.