Digital Engagement Internship

This role sits in UNHCR’s Digital Service within the Division of External Relations and is under the overall guidance of the Digital Strategy and Planning Officer and the Digital Governance and Support team, who coordinate UNHCR’s Help and country websites.

This assignment will support daily community management tasks, address and/or reroute technical issues, support content management when necessary and help deliver meaningful global support to UNHCR operations worldwide. 

The intern will collaborate with relevant UNHCR teams within the Digital Service and at country, regional and global levels. 

This is an opportunity to join a high performing team and develop a career working in digital protection for the furtherance of refugee protection.   

Duties and Responsibilities:

In collaboration with the Strategy and Coordination team, the activities include:

• WordPress daily task management, such as account creation, language settings, and troubleshooting
• Directing operations to available resources (on SharePoint for example) and identifying guidance gaps.
• Support management of the technical issues reported and reroute them for action where appropriate
• Support the organization and delivery of routine capacity-building sessions and webinars for editors’ networks
• Draft documentation related to editors’ coordination (processes and workflows) 
• Support quality assurance and accessibility compliance exercises
• Conduct health checks on websites and generate reports on site performance using available tools
• Identify and curate a list of relevant trainings for editors’ communities

Eligibility:

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.

Qualifications: 

• A university degree in international development, communication, marketing, law, or social sciences or any other related field;

Skills:  

• Fluency in English with excellent drafting and editorial skills. Additional languages are highly desirable, especially Arabic, French and Spanish.
• Experience supporting the development of informative, visual training materials such as presentations and online course materials.
• Demonstrated ability to communicate with different audiences, both technical and non-technical
• Knowledge and experience using at least one content management system, such as WordPress;
• Interest and understanding of user-centric design would be an advantage;
• Interest in pursuing a career in humanitarian/development action, forced displacement, migration or related field.
• Initiative, sound judgment and demonstrated ability to work harmoniously with staff members from different national and cultural backgrounds;
• Knowledge and experience using Microsoft Suite and content management tools. Experience in WordPress and Drupal content management systems would be an advantage.
• Demonstrated ability to develop written material (reports, notes from meetings and communication material)
• Experience in supporting digital products using agile project management and scrum methodology is a plus.

Source:  https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Copenhagen-HQ-Denmark/Digital-Engagement-Intern_JR2438381