Digital Engagement Lead

Apply now Job no:522714
Work type:full time
Location:Sydney, NSW
Categories:Marketing / Communications

Digital Engagement Lead

• Employment Type: Full time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 $106,351 – $115,103 (depending on experience) + 17% super + leave loading
• Location:  Kensington, NSW (Hybrid Working)

Why Your Role Matters:

The Division of External Engagement Unit is responsible for harnessing communications and creative capability to help UNSW reach key audiences in a way that positions UNSW as a global leader in higher education and meets key strategic goals.

The Digital Engagement Lead is responsible for working within the Web Operations and Transformation team to consolidate, harmonise and improve UNSW’s vast and disparate digital eco-system. This initiative is a signature project for the Division of External Relations and critical in setting the foundation for the future Digital Marketing Platform (DMP).

The incumbent will work closely with the Production Traffic and Triage manager to ensure management of existing sites remain stable and updates whilst identifying opportunities to enhance our offering. The role requires a detailed focus on Web brand and compliance best practice. The role will involve working closely with the Content Design, Web Technical, Analytics and Full stack development team to transition faculty sites onto a new digital ecosystem. The incumbent has a strong user understanding and demonstrated expertise in stakeholder management, web content, usability, architecture, development, strategy and design.

The role of Digital Engagement Lead reports to Production Traffic and Triage manager and has five (5) direct reports.

Responsibilities:

• Manage all updates and enhancement requests via online application Wrike, this will include stakeholder engagement through front end and content requirements and new page offerings
• Manage configuration of existing sites via multiple CMS environments, including design and front end development (for example AEM, Drupal various versions)
• Manage first level support and configuration for new AEM offerings, including Conference sites, Nucleus and DAM integration and optimisation via Drupal
• Collaborate with the Content Design Manager and Senior Web Technical Lead to ensure compliance with accessibility and brand for UNSW digital ecosystem
• Lead quality assurance compliance including testing new offering in collaboration with the wider Web Operations and Transformation unit
• Collaborate with Production and Triage Manager to provide training for publishing administrators to content management
• Collaborate with Senior Web Technical Lead to undertake configuration of web pages using Global Experience Framework components including identification of enhancement requirements.
• Support nurture (BAU) work for faculties including broken link monitoring and repair, amendments, enhancements to sites from analytic review and configure and deploy surveys and forms via enterprise tools e.g. Qualtrics and Drupal

Who You Are:

• A relevant tertiary qualification and substantial experience or an equivalent level of knowledge gained through any combination of education, training and experience.
• Possess a minimum of 4 years + experience in front end web production
• Proficiency in front-end development web programming languages such as HTML, CSS, and JavaScript.
• Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.
• Extensive knowledge with digital configuration using a multitude of CMS preferably AEM and Drupal
• Excellent written and verbal communication skills and the ability to liaise effectively with all levels of internal and external stakeholder • Fluent in development optimisation techniques to deliver the best user experiences and best practice for digital ecosystems
• Proven experience in concept to implementation of digital project management using proven project methodology (For example Agile)
• Demonstrated experience in Search Engine Optimisation (SEO) and IA discovery and creation, desirably including the following: Optimal workshop, Site Improve, Grammarly, ClearScope, GA, Crazy Egg
• Proven ability to work proactively and meet multiple deadlines across multiple teams
• High level interpersonal and negotiations skills including the ability to interact effectively with a wide client base and communicate and negotiate with external clients.

Further details can be found in a copy of the Position Description linked below or via JOBS@UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description.

Contact: Amy Denney: Talent Acquisition Coordinator e: [email protected]
Please note applications sent directly to the contact above cannot be accepted.

Applications close: 11.55pm, 6th March 2024

Advertised:28 Feb 2024 AUS Eastern Daylight Time
Applications close:06 Mar 2024 AUS Eastern Daylight Time